
Frequently Asked Questions
Shipping & Delivery
How long will my order take to arrive?
Your Wonder Box ships within 1–2 business days. Delivery usually takes 5–7 days depending on your location.
How will I know my order is on the way?
Once packed, you’ll receive an email/SMS with your tracking link — so you can follow your Wonder Box’s journey right to your doorstep.
Returns & Refunds
Do you accept returns?
Unfortunately, we do not accept returns once the product is delivered.
What if my product arrives damaged?
If your order reaches you in a damaged or defective condition, simply share photos/videos with your order number. We will investigate it further.
Product Information
What age group is the Wonder Box for?
Designed for ages 2–5 with activities that grow with your child
Are materials safe for kids?
100% yes. We use child-safe inks, rounded edges, and non-toxic materials.
What skills do children build?
Our activities support early learning — ✔ Communication, ✔ Logic, ✔ Focus, ✔ Fine motor skills, ✔ Creativity, ✔ Calm play habits.
Payment & Security
Is my payment information secure?
Absolutely. Our checkout uses encrypted, PCI-compliant payment gateways so your details stay protected.
What payment methods do you accept?
UPI, Cards and Wallets. COD is currently not available .
Will I get a payment confirmation?
Yes — you’ll receive instant order confirmation via email/SMS.
Contact & Support
How can I reach you?
Email us at sproutnspine@gmail.com
What are your support hours?
Monday–Saturday: 10 AM – 6 PM
How fast do you respond?
Most queries are resolved within 24 hours — often faster.